How do I attend an event?

The event can be accessed using most devices and browsers, however, Google Chrome and a strong internet connection are highly recommended. Please also enable cookies and disable all pop-up and ad blockers for seamless access to the broadcast.

How do I register?

Click ‘REGISTER FOR FREE’ in the toolbar at the top of the page. Once you have selected your preferred pass and completed registration, you will receive a confirmation email with your booking information.

How do I login?

You will be sent joining instructions with a bespoke link which grants you access to the webinar.

Which browser should I use?

Our platform supports Google Chrome (strongly recommended), Mozilla Firefox, Apple Safari and Microsoft Edge (Chromium). You may be able to use other browsers, but they are not officially supported and your experience may be adversely affected


Why can not find any emails to the event?

You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team at ftlive@ft.com

Why am I not able to see or hear the broadcast?

Have you checked if sound is coming out of the correct device? To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices you want to use.

I can access a session but nothing is showing on the broadcast?

Our platform requires third party cookies to be enabled and for ad-blockers to be switched off. For more information on how to manage these settings please click here

My device is connected properly, but I still can not hear anything

If you are confident everything is connected properly, your devices might be accidentally connected to another tool or application. Make sure tools like Zoom, Google Hangouts, WhatsApp, Go To Meeting etc. have been closed prior to starting the session.

Can I access other parts of the site while watching a broadcast?

If you would like to browse other areas of the event i.e Community or Sponsor Hubs, whilst you are watching session, you simply need to open a new tab. You will automatically be logged in.

Where can I find out more about the event?

How can I select my favourite talks?

On the agenda page, you can click the star icon on the left of each talk, to add that talk to your shortlist. Your selected sessions will be added to the ‘My Registered Sessions’ list, found at the top right of the agenda page.

Can I access sessions on-demand?

Can I watch a session later on-demand?

All sessions will be available to watch for 30 days after the event. To watch a session on-demand, go to the Agenda Page, select the session you wish to view and click the "Watch Recording" button.Recorded sessions will be available to view approximately 2 hours after each live session ends.

Can I network with other audience members?

Is there a networking community?

The Event will have a networking community where you can connect with like-minded professionals and arrange virtual meetings with attendees ahead of the event. The community will be live two weeks prior to the event.

FT Live Customer Service Team

If you are experiencing technical difficulties please contact our team for more information:  

ftlive@ft.com | +44 (0) 207 775 6653

Our customer service team is currently available from 9am - 5pm BST, Monday - Friday.

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